Frequently Asked Questions
Everything you need to know about shopping with Onward Reserve.
What is your standard shipping policy?
We offer standard ground shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
We want you to love your purchase. If you are not satisfied, we accept returns of unworn, unwashed items with tags attached within 30 days of purchase. Please visit our online returns portal to start the process.
How should I care for my Onward Reserve performance apparel?
To maintain the quality and technical properties of our performance fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry or tumble drying on low heat.
Do you offer gift wrapping services?
Yes, we offer premium gift packaging options for a small fee. You can select the gift wrap option in your shopping cart before proceeding to checkout.
Where can I find a size guide for your shirts and trousers?
Each product page features a detailed size chart link located near the size selection buttons to help you find your perfect fit across our tailored and classic collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern digital payment options including Apple Pay, Google Pay, and Shop Pay.